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We have been using Acrobat to exchange documents for a few years. While we have had very few problems with Acrobat, we have seen a few. We hope the following information with help if you run into a problem. If it doesn't help e-mail us and we will do our best to find a solution, even if it means snail mail.
If you get an error message trying to open these files you might have an earlier version of Acrobat Reader. We are using version 5, but slowly moving to version 6.
Many files have long file names (greater than 8.3) and are not compatible with windows 3.X or DOS. If you would like any of these files and are using an older computer e-mail us and we will send it with a short file name.
Left click to view any of the PDF's on-line. Right click and pick "Save Target As..." to save them to disk.
For more technical support on using Acrobat Reader including Downloading, Installation, Browser Configuration, Printing, Support Options, go to Acrobat Reader Troubleshooting Guide.
If you still have problems using these files e-mail us and we will try to help.
Decode the file using Decoder for Mac OS:
1. Download Decoder, which is available free from http://www.etresoft.com/news.html.
2. Double-click the self-extracting Decoder file to decompress it.
3. Drag and drop the PDF file with the .mim extension onto the Decoder application file. Decoder will decode the file, give it a .pdf extensions, and place it in the same folder in which the encoded version was stored.
4. If the file does not appear with the red Acrobat PDF icon, choose File > Open in Acrobat Reader or Acrobat Exchange, select Show All File Types, then select the file and click Open. Or, before trying to open the file in Acrobat Reader or Acrobat Exchange, drag and drop the .pdf file onto the PDF File Type Utility, which is located on the Acrobat Reader CD in the Utilities:Mac:PDF folder. You can also download the utility from Adobe's Web site at http://www.adobe.com/supportservice/custsupport/LIBRARY/acrmac.htm.